To clarify, we are 76 days out from final payment due, 155 days out from sailing. We didn't use a TA for this upcoming cruise, but when I noticed prices had dropped I call Celebrity and went from an obstructed balcony to Concierge Class for $40 (total, not per person). I noted that my Eclipse cruise 03-18-18 the price for our cabin dropped $600 since we booked it. 75% of total price. Call as ask your TA. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. We have also cancelled a cruise just prior to final payment and then re-booked it at a significantly reduced price during the final payment period-in this instance about 45 days out. Check with a travel agent or travel insurance provider, and be sure to read the fine print before making a purchase. Free Gratuities & Up to $125 Onboard Credit on Royal Caribbean + How to Get Up to $500 Back. Or maybe try a new TA. There is no special negotiation tactic needed for this - just reach out and tell your travel professional that you noticed there is a better rate and you'd like to take advantage of it. white-space: nowrap; If it's the same package, you should be able to keep it. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. I recognize you from another thread about difficulties with a TA, so I see why you haven't called. Editors note: This post has been updated with new information. WebAnswers Cruise Cancellation and Itinerary Change Policy FAQs Q. Easily Add Two Outlets to Your Stateroom with This Adapter! Yes, you just cancel and repurchase. If you want a refund in this situation, you will be subject to the normal cancellation policy. Anyone in those situations is eligible to receive a refund or FCC. 2) Take a "free" upgrade - If you paid $1000 for an inside stateroom, and the price drops to $800 for that same stateroom, you've seen above that it isn't terrifically likely that you're gong to see that $200 again. Select fare programs require the payment at the time of booking of a nonrefundable deposit. book the new cabin, notify your TA by email to cancel. TA puts the cabin/suite on hold with the new prices. text-decoration: none; The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Through NCL's Peace of Mind policy, passengers booked on sailings slated to depart through October 31, 2021, have the ability to cancel as close as 15 days prior to their sailing date. I just call our TA and they take care of it. My wife and I also don't have much trouble getting time off at the last minute. Having a vacation ahead of you is a great feeling. The amount of refund (less than 100%) will depend on how far out you are from the sailing date. We won't deal with an agency that does this. Under that policy, cruisers will forfeit anywhere from 15% to 100% of the amount they've paid, based on when they cancel and how long their sailing is. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. -webkit-transition: background-color 0.2s ease-out; Quote. Very likely, as you are outside of final payment, and inside the USA. Some cruises have non-refundable deposits, so that might be the only snag. It Related: Heres what to consider if youre thinking about booking future travel now. CC Help Jenn Sometimes it's worth a large investment to reap the benefits of a great credit card. Another question I also purchase shore excursions, beverages and internet. If they cancel fewer than 60 days prior, refunds will be issued according to the temporary, flexible schedule. I think it would be best to wait until the final payment date approaches. If it is necessary to cancel any or multiple ports, we will do our best to find alternative destinations. Celebrity used to not allow this, but I think that has changed. It still might be better to cancel (and possibly lose a deposit) and re-book at a. I would be cranky if my travel agent didn't respond within a few hours. We are not in "love" with the stateroom (it's a D4 aft premium balcony) we would like to keep it but others are available. I re-booked the cruise this afternoon and saved $1510. read more, While many people associate cruises with formal dining and being forced to eat with strangers, this certainly isn't a requirement. You tell them, they call. Is that an included service or something they charge a fee for? You will lose a non-refundable deposit. Making requests to dine the way you want is easy read more. When we booked, this wasn't a non-refundable deposit situation. If you test positive for COVID-19 within 10 days of your sailing date or have been a close contact of someone who tests positive, you are entitled to FCC in the amount of 100% of the cruise fare paid. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. Do Not Sell Or Share My Personal Information. This was all through a TA. If there is a cruise we know we want to take on a specific date, rest assured we're booking as soon as that decision is made - not waiting and hoping for a price drop. :confused::confused:I'm booked on a January cruise through an online TA (although I do talk to a live person). A lot of TA's just fill in forms to make arrangements and know little about the product.. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. Thank you for your patience in these extraordinary circumstances. I have had better luck, slightly, with Melissa than the others. The only thing that my TA has said is if we cancel and rebook we might need to use a different credit card. Is the question specific as to whether the re-booked cruise can be considered a 'new booking' for purposes of prices and other perks? The shipping company considered as mismanagement, only allowed once. AND don't use that TA again!! Too bad this agency couldn't have done this for me, eight months ago they would have! Enrollment required. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. Any bookings made using CruiseNext certificates will be refunded to the accounts on file. For any bookings made after 3 August 2022, if you wish to reschedule your holiday, you can take advantage of our fee-free flexible transfer policy if youve booked on a Select Price holiday. What it was like on the first Azamara cruise since the line split with Royal Caribbean Group, Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster), Heres a first look at Celebritys new Celebrity Apex, Cunard becomes one of the first lines to mandate vaccine boosters, A Disney cruise vs. a visit to Disney World during the pandemic, Curious about Holland Americas newest Rotterdam? For bookings made by May 31, 2022, for sailings departing on or before September 30, 2022, Princess allows passengers to cancel 30 days or more prior to the sailing date as long as a public health emergency remains in effect. It is a small agency but did large volume. Yes you can book with new price and have the previous one cancelled Sent from my iPhone using Forums Before our 1st cruise, I read these boards for about two weeks. Some T.A. I'll start with this disclaimer, that every cruise line is different, policies, change, and they vary greatly from country to country, so while this advice focuses on the North American market, you'll want to speak with your travel professional to be sure of how your trip is impacted. Call your TA and tell them what you found. I was told more than two weeks ago we could get a price drop of $970. This is only our third cruise with Princess in the last two years. :cool: I am familiar with that agency (used them 20 plus years ago, though for only one cruise). If a refund request is not made by that time, passengers will automatically receive credit for a future voyage. Yes, we do this all the time. It was not possible for some to cancel and others to retain their bookings. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Can Planning a cruise? The terms and conditions for October Go Big Go Better Go Best promotion says: Any existing reservation canceled between October 3 and November 1, 2017 and re-booked between October 3 and November 1, 2017, will not be eligible to participate in the promotion. If all the perks, if any are the same, then should be no problemo. As crazy as it sounds, I thought the agency had to agree to give up the booking. Author: bill October 1, 2016, Updated: March 31, 2021. For sailings after October 2021, the line's cancellation and refund policies are based on sailing length and accommodation type, according to the following schedule. If you have a specific cabin in mind (do a test booking to see what's available) tell them to ask for that. Coupons can be combined with future cruise credits and other discounts, but any promotions attached to the canceled booking will not be carried over to new reservations. CruiseHabit.com was created by Billy Hirsch. 19952023, The Independent Traveler, Inc. Can you cancel and rebook the same cruise?? cursor: pointer; It was also not possible for passengers to use the FCC to rebook the same voyage if the sailing proceeds as scheduled. Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. If you booked a Caribbean cruise through MSC Cruises, you will receive a 125% future cruise credit, which can be used on any sailing departing before Dec. 31, And while you are at it, find a new TA. Your current one is clearly not doing its job Check It Out Cruisers who cancel without one of the above qualifications will be reimbursed based on the line's standard cancellation policy. Getting a previously booked "repriced" is a normal procedure. We use 4 different Cruise Agencies (we like to shop for the best deals) and if I want A. Guide to Norwegian Cruise Line suites: What's included? I had been trying to get our TA to see if we could take advantage of a price drop of $990.00 several weeks ago and keep getting the run around (the agency is in a state of chaos) and can't get a confirmed answer. This post contains references to products from one or more of our advertisers. I had no problem in achieving this in the UK, on a cruise which is way out in the future, in order to get the benefit of a promotion without losing my preferred location. For over a decade we've trusted the same folks to make our vacations better. Check here before booking an award fare. (Enrollment required for select benefits.). 5 big changes you should know about coming to Norwegian Cruise Line in 2023, Comparing Norwegian Cruise Line sailings to Alaska in 2023, I'm 28 and spent $20,000 on cruising in the last year. I am ready to cancel and rebook on Princess website myself! Powered by Invision Community. For over a decade we've trusted the same folks to make our vacations better. To provide some more info: We have been with this TA for over 14 years. Related: What it was like on the first Azamara cruise since the line split with Royal Caribbean Group. Agree that perhaps a new TA might be the way to go. I've run ino this scenario plenty of times: I have a cruise booked at $1000, then I see that the rate dropped to $950. We have also cancelled a cruise just prior to final payment and then re-booked it at a significantly reduced price during the final payment period-in this instance about 45 days out. Whether missteps of first time cruisers, differences in priorities, or edge cases, were going to share 8things that most of you dont need to pack on your next cruise. You tell them, they call. So, my TA made a new booking for a same category suite on the other side of the ship, and then cancelled the original booking with Princess whilst promising to keep checking for my old suite to come back onto inventory so that they could move me back into my original suite. We NEVER had a complaint about this agency in the previous 14+ years. Call your TA and tell them what you found. Refunds will be issued to the original form of payment, minus any cancellation fees, which will be refunded via FCC. DH and I thought we couldn't cruise, found out we could, so we canceled, rebooked (under a promo) but upgraded the cabin (it was cheaper) and we received all the perks. Some cruises have non-refundable deposits, so that might be the only snag. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, Dorset UK / la cte atlantique de la France. CC Help Jenn Just a comment like you buy with a lot of anticipation, this can not be doing each that lower the rates or Put new promotions. The terms and conditions for October Go Big Go Better Go Best promotion says: Any existing reservation canceled between October 3 and November 1, 2017 and re-booked between October 3 and November 1, 2017, will not be eligible to participate in the promotion. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. If it's the same package, you should be able to keep it. 's OBC. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. TPG values it at $1,600. A good travel agent can provide a lot of value in many ways. Princess Cruises: Standard Policy for Cancellations, Refunds Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. The problem began when the owner died (this agency is in Arkansas and Sky is in the name) and her spouse and others took over the agency. Are you booked on an upcoming cruise but worried a case of COVID-19 could derail your plans? To make sure that excitement turns into a great cruise follow along with our list of 12 things you should do on embarkation day read more, Packing for any cruise is a balance. border-radius: 2px; Decide where to go, when, how long, everythingthe choice is yours! gerelmx, October 11, 2017 in Celebrity Cruises. For Passengers who have booked a CruiseTour and desire to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. If you have paid in full, the amount will be issued in the form of FCC. I would call immediately and maybe take a screen shot of the new price to back up your request. I also prefer working with a TA and even if they have some kind of cancellation and/or change fee, it might still be well worth it given the perks they often offer. I hope someone here with more knowledge about this can help me. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. In those cases, you will be offered either a future cruise credit equal to at least the amount you paid, a refund to your original form of payment or a combination of the two. Norwegian Cruise Line Cancellation Policy. Flexible Cancellation Policy Very likely, as you are outside of final payment, and inside the USA. Passengers who booked by March 31, 2022, for cruises departing on or before Sept. 30, 2022, are protected by Royal Caribbean's Cruise With Confidence policy, which entitles them to 100% of the cruise fare paid in the form of FCC if they cancel for any reason. text-align: center; Passengers who do so will be issued a full refund in the form of a future cruise credit that can be used to book another sailing through December 2022. Started June 21, 2021, By So, although I was monitoring what was going on, my TA was on the game, and had been ahead of me with the result that I got my original suite and the promotion. 30 days or less. For cruises 5 days or less, the final payment date is 75 days prior to sailing and for cruises 6 days or more, the final payment date is 90 days prior to sailing. of refund am I entitled to if I cancel Cruisers booked on Windstar voyages departing through June 30, 2022, can cancel as late as 48 hours before their scheduled embarkation day. My Time Dining usually begins around 6:00pm and lasts until 9:30pm, giving you a wide range of times to choose from. I may find a TA that does not charge a cancel fee, but if their perks are not as good I am still net saving by using the TA that does charge. You will be able to leave a comment after signing in, By I noted that my Eclipse cruise 03-18-18 the price for our cabin dropped $600 since we booked it. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. But hours later, EVDEN EvE naKliYaT we realised that we had accidentally booked for November 2023. Celebrity Cruises margin: 0; -moz-transition: background-color 0.2s ease-out; For all other bookings, please contact your travel advisor. We have had our cabin re-priced when price decreases have occurred prior to final payment. I would ask Princess to transfer the booking to them and just tell them they have been un responsive. Easier to do than to deal with you cancelling and rebooking, or giving a refund. As long as you're not in love with the cabin that you have booked<3book the new cabin, notify your TA by email to cancel. You'll get your FCD ;). Coral, I'm not the only one with problems. (Proof of a positive test result is required. You will be able to leave a comment after signing in, By You have paid $1000 though, so what can that get you now? Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before theyre scheduled to set sail. I also kept an eye on the website for the suite to come back onto inventory and, as soon as I saw it, I phoned the TA who said 'I hope it's not there if you look now as I have just moved your new booking over to that stateroom/suite' and sure enough when I went back to the website my original suite was no longer showing as available and the temporary suite we had booked on the 'wrong' side had re-appeared in inventory. if I decide to cancel and re-book all purchases will be automatically cancelled or do I need to cancel them before, I'm very happy my TA just called me I have bee upgraded from inside GTY to veranda GTY (maybe 2c) and $30 less, Our TA has always worked this sort of thing out for us. Princess Cruises Best way to cancel and rebook a different cruise? One of the potential negatives of dealing with a TA. Glad it worked out, but sorry to hear it was such a hassle! Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Related: First impressions of Virgin Voyages Scarlet Lady from an expert cruiser. 3) Ask nicely and hope - I know you see the word hope there, but don't hold on to too much of it -just know that being nice to people and asking for what you want can sometimes yield positive results. For bookings made directly with Princess Cruises, please visit the Customer Support and Information page. As to canceling and rebooking. padding: 8px 20px; Our reservation and payment systems were not designed to handle this volume of refunds in a short period of time, and it is taking longer than we wanted. That's a lot of money, but if a price comes out in thatwindow which would allow you tobook your desired accommodations for $650, then cancelling and re-booking, even with the penalty, could save you $100. Packing for any cruise is a balance. This issue of a price drop would have been taken care of by Lori, I wouldn't have even had to ask! -ms-transition: background-color 0.2s ease-out; (Any Cabaret fans reading? By Sounds like your TA just upgraded you to an equivalent category matching $$$ what you originally paid. By Celebrity does not give me any information because I booked with a TA they only tell me call to your TA. Another step is to help others not to deal with that agency by making it known that there is a problem. Thanks to all of you for the quick replies and straightforward information. If because of the price drop, an ocean view stateroom, for example, is now only $950, lines will generally move you into an ocean view without charging you any more - as you've already paid their asking price. The credit is to be used by June 30, 2023, either to book another sailing departing by June 30, 2023, or toward payment for another existing booking. Cruise You are considered enrolled as soon as the cost plan has been paid. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Celebrity used to not allow this, but I think that has changed. I only used that agency once and had problems 20 years ago. The best way to deal with that is to properly vett the agency before you book! It's the worst-case scenario: you have a cruise planned, and you're beyond excited for it, but something has come up, and you're unable to go. Thats especially true if your sailing is several months away. This does help others and will often get the attention of the agency. has to be firm when they speak with Princess that you want to retain your same cabin (assuming that is what you want). vertical-align: middle; How do I purchase cruise vacation protection if I may need to cancel?We highly recommend that you purchase vacation protection to offer some peace of mind and help you make the most of your trip. Your original cabin may not be returned to inventory right away or.someone else may snatch it before you can get rebooked. If the deposit isn't one of the non-refundable deals and the FCC time (2 years) hasn't run out there should be no problem cancelling and re-booking Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing. Me too, I don't write this blog because of my calculus prowess. Ultimately, the type of refund youll receive depends on the specific policies for your cruise line, how close you are to the sailing date, whether or not youve made your final payment and whether or not you actually have COVID-19. I had heard of the death of the agent and know agents who have picked up former clients as they are not pleased with the current situation. Call as ask your TA. However, if we are unsuccessful in doing so, there will be no compensation for missed ports, beyond a refund of any pre-purchased Carnival shore excursions and the taxes, fees and port expenses paid for the cancelled port. I have also upgraded from Concierge to Aqua without paying any more and keeping my cabin, perks and OBC. Celebrity does not give me any information because I booked with a The worst they could say is no, but if you don't ask, then the answer is definitely no. Your FCD's will be re-used. Started August 27, 2021, By Same go best perks, but a MUCH better deal overall. The latest announcements regarding voyage cancellations and compensation details. All sorted by my TA (can't mention the TA on here, but think of a very vocal MP). -o-transition: background-color 0.2s ease-out; I found the thread on Celebrity's board and Celebrity/RCCL is pulling reservations back when people have asked. It can be purchased at the time of booking or up until the final payment by visiting Cruise Personalizer. I would call immediately and maybe take a screen shot of the new price to back up your request. Related: Heres a first look at Celebritys new Celebrity Apex. We currently have a cruise booked on Royal Princess and are more than 150 days out from final payment. Improve earnings, maximize rewards and track progress toward dream trips. I have also upgraded from Concierge to Aqua without paying any more and keeping my cabin, perks and OBC. Whether missteps of first time cruisers, differences in priorities, or edge cases, were going to share 8. the differences between categories and room types. If you're wondering about all these categories and such, this is probably a good time read about the differences between categories and room types. will, in the end, receive a lower commission from Princess, and thus may eliminate some T.A. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. When prices do drop, don't expect the cruise line to call you up and let you know. Cancellation notices are effective when received by the Operator. The Princess Cruises refund policy states that you will also receive money back on taxes, fees, port expenses, transfers and surcharges. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. Thank you all for your answers, I call my TA , the following is his answer to my question: While you are not in cancellation charges you can cancel the reservation request the refund and re-book with the new promotion. There are sites that can help track price changes for you, but they don't generally track exact categories, could have out of date information, and they may not account for certain types of rates (such as discounts for residents of a givenstate). :confused: And while you are at it, find a new TA.
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