Get the Clipper app. Please visit theGovernment of Canadas websitefor more information. It depends on how you buy your pass. However, you will need to register your card as part of the process, if you havent already done so. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. Can I set up Auto-Reload for cash value and a pass? I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. But if you tag off, Clipper will return the difference of $6 to your card. What happens if my transit benefit order will exceed the $300 cash balance limit? I was charged the wrong fare. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. In person at the AC Transit Customer Service Center. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Select Clipper card and follow the instructions to add a card and load value. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Set up is easy and can be done on the spot or in advance while you are at home. I loaded value online, but when I tried to use my card, it wasnt there. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. I have loaded a lot of money on a clipper card through the website months ago. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. Choose an Option to Begin Planning Your Trip. Dumbarton Express. You will need to use this new email address the next time you log in to your online account. What Clipper services are available during the COVID-19 outbreak? Key Clipper information translated to Spanish. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. The exception is BART HVD, which will be available the following day. A little work up front helps you save money. Credit card charges are processed immediately. 2020, Metropolitan Transportation Commission. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Sign up for year-round getaways, special offers, and more. Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. Some purchasing limits applyas outlined on our sales page. We do not accept cash, checks or debit cards requiring a PIN. Clipper account access including checkingyour balance can be found on the Clipper website. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. On the cable car, the conductor carries a handheld card reader. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. Please plan accordingly and allow sufficient time. So if your primary funding source is declined, your order will be charged to your backup card. #16 of 92 Boat Tours & Water Sports in Seattle. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. Vista Panoramic Upgraded window seats in Vista Class. Please visit theUS Homeland Security websitefor more information. You can order a card and value online but note we can only mail cards to domestic addresses. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. There is a 50 cent surcharge per trip for paper tickets. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. Once you do that, it will show up in your account. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. What happened to my order? When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. Log in to your account to add a Backup Payment method. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. Once you hear a single beep that means youve paid your fare and are good to go! You will need to use this new email address the next time you log in to your Clipper account. You can use them to load and reload cash value and passes and take advantage of any available transfers. I set up Auto-Reload, but its not showing up in my online account. Robbins parking lot locations are also available for overnight parking. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. Please learn more about traveling with pets. Using Clipper. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Roadshow. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Thank you! Clipper on your phone. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Find out about Clipper cards, visitor and monthly passes, rates and discounts. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Getting Started. For Andriod phones, you may need the move your phone around. To add a card to your Android phone, open Google Pay and click the + sign. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. 2020, Metropolitan Transportation Commission. View vessel seating chart for San Juan Clipper. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. For more information, please see our If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. Yes, there is. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Youth 5-18 years old get 50% off with a youth Clipper card. Log in to your account to add a Backup Payment method. To find out more information about replacing an RTC card, please visit 511.org. This page includes How RTC cards work, accessible information, and using Clipper equipment. See the, To add a card to your Android phone, open Google Pay and click the + sign. What's the difference between cash value and BART high-value discount (HVD) tickets? Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. If one does not use the Clipper card for six months, it can be frozen. What if I buy a new 31-day pass before my current pass expires? You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. Outdoor Activities, Tours, Boat Tours & Water Sports, More. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. Contact your programs administrator for instructions on replacing a card. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. You will still need to use your plastic Clipper card for this. The terminal is located on Alaskan Way at Pier 69. Clipper is a regional transit card that can be used on all transit in the Bay Area. Need help planning your trip? Failure to provide such evidencemay make you inadmissible to Canada. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. All rights reserved. Log in to your Clipper account. Paper Tickets If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. Check out the r . What is the maximum amount of cash value I can load on my Clipper card? Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . The tag will not register if you place your device or card too low or high on the screen. My card/value was blocked due to an expired credit card. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. New to Clipper? After we collect payment, we will send you an email confirming this. For all other cards on your phone without HVD, value will be available immediately. Limited-use tickets are not available on phones. Prior to that he was an assistant sports editor at the paper from 1984-1987. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. Why wasnt I notified this would happen? Choose your payment method and complete the order. We recommend arriving at least one hour before your ferrys departure. My transit benefit program told me they sent you the money. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. Your card should arrive within 5 to 10 days. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. Choose to stay logged in or to log out. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. Indeed! When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. We do allow walk-up day-of guests to purchase tickets if space allows. No, transit agency ticket offices cannot load value to mobile phones at this time. You may also bring other food onboard, but no outside alcohol may be consumed onboard. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. This page includes how it works, mobile payments and Clipper mobile app. This page includes balance protection, online accounts, and card cancellation. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Otherwise, you will be logged out automatically. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. I loaded value online, but when I tried to use my card, it wasnt there. Credit card charges are processed immediately. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. questions, log in to your account. New to Clipper? You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. Am I reloading this wrong online? Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. This might take a few seconds. Please plan accordingly and allow sufficient time. If you want to ride, you will need to tag again. We also offer special discounts for children and military personnel. How do I add value to a Clipper card on my phone? Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Open the Clipper app and select the card you want to set up for Auto-Reload. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). Log in to your account with the email address we have on file and provide an updated email address. Why not? You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. Season Tickets. On a successful tag, lights and a "Travel OK" screen will appear on the machine. And, to get it back, its an hour on hold, and three to five business days.. In order to book using your travel credit please reach out to a reservations agent using our contact us form. My card shows it was cleared month ago but the card is saying it doesnt have enough money. If your card is registered, contact us so we can block your card from further use. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. Huh? Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. You will need to tag your card to a card reader or ticket machine to activate it. Registered cardholders can report lost, stolen or damaged cards and request replacements. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. Key Clipper information translated to Spanish. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. Cookie Notice To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Clipper automatically checks for a valid pass. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Both discount and regular Clipper cards can be ordered and managed online. Getting Started. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. Otherwise, you will be logged out automatically. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Learn more about Clipper START and how to apply here. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Visit clippercard.com and buy online. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. Everything you need to know when you travel with Clipper! Many transit agencies offer some type of 31-day pass for your convenience. After we collect payment, we will send you an email confirming this. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Clipper is a regional transit card that can be used on all transit in the Bay Area. Includes travel to any of our destinations with activities or hotel stay or both. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. There's no need to open an app. Comfort VIP Best of the best seats in Comfort Class! You must apply for an RTC Clipper card in person at a participating transit agency. Once you do that, it will show up in your account. BART is primarily selling paper tickets from the vending machines. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. We offer a variety of discounts as outlined here. Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. To find the cost of a particular BART trip, use the BART Fare Calculator. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. This is just another barrier to transit: an opaque payment system. No. Pay With Infants under 1 (<1) are free on the Clipper, but are not provided a seat. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire.
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