In some cases, eBay may automatically accept the return on the seller's behalf. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. Thanks for being honest about this. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. Copyright 1995-2023 eBay Inc. All Rights Reserved. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. This is the first time I have ever experienced an issue such as this. eBay may step in without the buyer asking, if the seller didn't respond to the return request. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Keep in mind that some returns can remain open for up to 35 business days. The buyer claims the item is not compatible with his mobile phone. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. I talk about what I have handled these returns and I tell you which policy works best for my eBay business. If you do not accept returns, eBay will force you to accept any item not as described return case even if there really isnt a problem with the item itself. Buyer is asking for a refund because he can't figure out how to use it. Offer a partial refund The buyer will receive a partial refund, and they'll keep the item. You can also find more information in our full article below. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. As long as your return policy was "no returns"--and I mean, right under the item price where the return policy is, it says "no returns", you don't have to accept the return. This is all true, but only for items that are REALLY Not As Described. How to go about returning an item when a seller doesn't accept returns? - edited This is a good option for low-value items. Accept the return:The buyer will send the item back to you for a full refund. From my experience it does deter some buyers from initiating a return request. document.write (document.charset ? //]]>-->, For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". Extortion is now excusable as long as buyer mails you back anything including a brick. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. This is at the seller's discretion. They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide. You need to call ebay. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. You have 8 calendar days to review the return reques t and take action. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. Add a message to the buyer explaining why the refund wasn't full. Go to your preferred carrier's website and purchase a label. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. [CDATA[ I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. eBay closes the case. Many posts in here from sellers about this. You can ask us to step in and help if you can't agree on a resolution to the issue after 3 business days. document.write ("'><\/scr"+"ipt>"); Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. See ourpartial refund guidelines. document.write (document.charset ? If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. See our page on, Would you like us to help with an open return request? Otherwise you can consider this closed - nothing more for you to do. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. On the next page you'll see the refund amount. Now I just have to hope he actually sends back the keyboard instead of bricks. Save the label to your desktop or mobile device. Should I wait for the seller to contact me? If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. My post was to the OP, not you. IMO as a seller its always better to accept returns, as you then have some control. You can see it on the listing if it qualifies. This can be useful when the buyer isn't completely satisfied with their purchase. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. The seller is required to respond and honor their returns policy. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. For example, you may have opted to automatically accept return requests. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. A dialogue will open as you type your search terms. 04-18-2022 if (!document.MAX_used) document.MAX_used = ','; If the buyer is responsible, choose your return address from the dropdown menu. the seller life. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. The seller claims the item is not compatible with his mobile device. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. Also this makes the process require the buyer send the item back instead of filing a claim. if (document.context) document.write ("&context=" + escape(document.context)); I was pointing out to OP, that no returns is a valid return policy on Ebay, which many sellers have & as long as their item is truly SNAD, it's acceptable to file a SNAD, but that it is not acceptable as an end-run around the policy, b/c they don't like the color, fit, etc. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. var m3_r = Math.floor(Math.random()*99999999999); a part of. Both buyers and sellers must meet all applicable return requirements. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. The seller responds to the buyer's request. You are the seller. I.E. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. You can choose whether to accept returns if a buyer changes their mind about a purchase. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . But I've never heard that automatically happens just because a seller doesn't offer returns. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. You can also find more information in our full article below. I report him immediately and call CSR. '&charset='+document.characterSet : '')); If the seller ignores the return request I know that in some cases ebay will refund on their behalf without requiring a return. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. 04-18-2022 You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Welcome to the Returns board! Select. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. All you had to do was call eBay and it was done. var m3_u = (location.protocol=='https:'? See Evidence of successful delivery to the authenticator below. Once you've accepted a return, the buyer should send the item back to you as soon as possible. If a seller loses a chargeback they may be eligible for payment dispute seller protections. Read our most popular questions and answers about handling return requests from your buyers. Some purchases inspected under Authenticity Guarantee are considered final sale. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. Give your rule a name and then select Save and turn on. You can also open your Returns dashboard and select View return details from beside the item. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. eBay Will Not Back Your Return Policy - YouTube Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. Select your carrier and enter the tracking number. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. The return is treated as if the item didn't match the listing. Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. Extremely frustrating. Give a full refund The buyer will receive a full refund. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). What happens if an eBay seller doesn't accept a return? - Quora document.write ("?zoneid=4"); '&charset='+document.charset : (document.characterSet ? The seller is required to respond and provide a solution to the buyer's issue. I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. This is a good option for low-value items. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. eBay Seller Told She Must Accept Returns for SNAD Claims - [!SiteTitle] '&charset='+document.charset : (document.characterSet ? They also state that they cant guarantee the condition of the item being returned. It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. As a no returns seller, I still get the option to accept a SNAD. Give a full refund The buyer will receive a full refund, including original postage costs, and they'll keep the item. Enter the amount you wish to offer the buyer. You can see it on the listing if it qualifies. Both buyers and sellers must meet all applicable return requirements. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. Here are some other helpful pages: When you create a listing, you'll add areturn policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Read our article on, Need help with return shipping?
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