Who never came back to do the work. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. Complaints for Thor Motor Coach - Better Business Bureau 2022 Thor Hurricane 35M. 2016 Freedom Elite 28H with a Axxera radio. Front Bunk oFront Bunk continues not to go up and down evenly Generator oThe generator shuts for no reason at all.We are requesting Thor Motorcoach (TMC) support to cover these items. Thor motor coach four winds 24 f e350 chassis. There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. changed the RV world when it first hit the streets in 2011. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. Advertised monthly payment is based on 20% cash down, plus tax, title, registration and fees, at 7.99% APR for 96 months on finance amounts under $10K, at 7.99% APR for 144 months on finance amounts from $10K to $25K, at 7.99% APR for 180 months on finance amounts from $25K to $50K, and at 7.99% APR for 240 months on amounts over $50K. Complete this form and we'll contact you with our wholesale price. The $1,000.00 bid they accepted. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. 2003 Thor Motor Coach jazz. You probably have to pull the radio out to find it. Multiple emails say **** approved the work to be done, only to reject their labor charges in the end. The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. See dealer for details. Number Of Discs. And one, Don't Miss Paradise Oaks RV Resort In Florida. We have documented the roof concerns in case it does happen to be a concern. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. . It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. The elements cause the roof to expand and retract. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. As a matter of policy, BBB does not endorse any product, service or business. Need advise, had a shop replace house battery and repair inverter. WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. From the time we purchased the coach we have only driven a total of ***** miles. I left my parking lights on overnight, and it killed the car and house batteries. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. Thanks for the replies. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. We are sorry to hear of your concerns with your 2019 *******. Login to the Owner's Resource Portal to view manuals for older model years. Checked every fuse I could find. Largest Family-Owned RV Dealer In The Nation. +26. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. Don't go searching for zebras just yet. It drops down over drivers head onto safety pins. We had the privilege to work with Joe A. the Internet Manager. 2022 Thor Freedom Elite 24HE. Posted January 8, 2016. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. We are so very happy with the coach we purchased! A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. Paperwork included with the purchase documents many of the problems as presenting when brand new.We have powered through many of the issues and paid to have them corrected: slides not level or functional, back toilet not functional, dinette under seat storage not accessible as designed, entry door off level, and this list from the first owner on to us, as second owner, goes on and on.My primary concern today relates to the fabric on my furniture components. Fill out this quote form and we'll get back with you as soon as possible. PDF TaBLE oF CoNTENTS - Cruise America Look in house battery compartment. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. Not a fuse, not a wire. When searching for a service center make sure to use the filter option. BBB Business Profiles generally cover a three-year reporting period. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. Inventory shown may be only a partial listing of the entire inventory. See dealer for details. Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. I got a jump and the car battery is working fine now, but the house batteries are still dead. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. International Association of Better Business Bureaus. 15 amp. When I tried to bring it back in, it came in a few inches and then stopped. And we are akready receivng customer no assistance. You'll find a large closet that can be used for clothes, food, or miscellaneous camp gear, plus there are overhead compartments for even more storage. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. HOW WILL ****************** KNOW IF HE CANNOT TALK TO A SUPERVISOR AT **** ABOUT THE ACTIONS THAT **** HAS TAKEN AND NOW, ****************** IS BEING ADVISED THAT THE ACTIONS OF *************** BE INCORRECT ACTIONS. Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! Also if your GFI isnt easy to locate, you may have one on the inverter itself. THOR AXXERA RADIOnot working??? - YouTube As an industry leader in innovative design, TMC builds a variety of unique styles, sizes and floor plans that feel custom-made - at a truly competitive price. Complaint Type: Problems with Product/Service. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. More than 50 pictures were sent to Thor. **** **************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS TO GO ************************************************************************************* REPAIR RV VEHICLES (24 FT CLASS C). Make Offer. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. He was so laid-back and his knowledge was extensive on the motorhome. UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. Status: Answered. Thanks for the replies. Does not include Hitch work or accessories. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. This allows the radio to run with the ignition key off. ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). Submitting a response indicates a willingness to work with customers to make things right. A Representative from Thor Motor Coach has reached out to Mr. ******** and confirmed that **** will take care of the invoice with ****. JavaScript is disabled. Thor Motorcoach Logo linking to Home Page. ****** was not being truthful. We are tired and have had enough. Plus tax, title and license. 40 gallon fresh water tank. THOR #2187. Spoil the RV owners in your life this Christmas with some of our favorite gifts. TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach. drivers window was installed bad. Thor Motor Coach Outlaw Class A gas motorhome toy hauler 38MB highlights: Dream Dinette; Residential Refrigerator; 10.1" Touchscreen Dash Radio; Drop-Down Overhead Bunk; 39" Garage TV; Patio Deck Load up the side-by-side and invite your friends along for the trip in this spacious toy hauler coach. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. Our Owners Resource and Owners Guide can help you get the most out of your travels. Save your favorite RVs as you browse. Listed 15 hours ago in Camp Verde, AZ. See details. The requested information: 2019 *********************** **** motor coach. RV Generator Won't Start? Causes & Troubleshooting Tips To Try Step inside and find a 68" jackknife sofa to the right of the entry door. Please note - there could be multiple recalls for a specific model RV. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. RV Wife. Why should we have to pay a single ***** more to pay for defects that were reported to **** when the coach was new. Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges? **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. Television. . My front radio has two fuses. 2022 Thor Motor Coach Challenger 37DS specs and literature guide - RVUSA Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! Seal leaks and causes extreme noise when driven at highway speeds. was not accepted by ****, nor were the two offers recently submitted to ********************************* for approval. Then to ********* in ****. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Note that complaint text that is displayed might not represent all complaints filed with BBB. Among the largest motorhomes, featuring the amenities of home for full-time life on the road. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL at Giant Recreation World - Call us now (321) 541-2205 for more information about this Stock #4A575 Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. **** has not acted in good faith, as the documentation will show. Also, it was pointed out to us that the flooring had already been repaired prior by someone. He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. Diesel and gas-powered chassis options. What have you tried so far? Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. What's The Best Cordless Vacuum For RVers? : Stock Number {stockNumber} {priceLabel} {msrp}{salePriceLabel} {saleprice}, 1300 E. Santo Antonio Drive Colton, CA 92324, Sales (909) 413-6689Service (909) 413-6690, Sales (562) 474-6829Service (562) 455-4114, Sales (909) 413-6696Service (909) 413-6697, Sales (951) 386-0319Service (951) 386-0364. Speakers. Then click on the manual name to download. from Thor Motor Coach. Mechanic's Assistant: What year is your Chassis? Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out This is an independent, unofficial site. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. $97,999. THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. Stock Number Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Speaker Location(s) Interior / Exterior. In our coach the battery disconnect switch activates a solenoid which switches the battery circuit on and off. 2020 Thor Four Winds Moto | Recreational Vehicles | ksl.com Front radio not working - Thor Forums Our BIGGEST Class C is HERE!! can provide videos and pictures. We have a 2017 Thor motor home with a radio installed backup Which we received no assistance. Again, the deal fell through . If Tristen needs additional documentation, I will also be happy to send it. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. Worked with ******************* until **** when he moved to a new position. Then click on the manual name to download. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. I have that same issue, Use button was pushed, but no house power, so no radio or camera power. Due to the coach being over 2 years out of warranty, we are going to have to take everything on a case by case scenario. . We have taken the coach all over ***** and **** trying to get the issues resolved. Description. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Built-In Skylight. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. 2023 Manuals 2023 Owners Manual - Class A & C: English 2023 Owners Manual - Class A & C: French 2023 Owners Manual - Class B: English 2023 Owners Manual - Class B: French One previous owner purchased it new.We have had multiple issues with the coach. The only two fuse I found for radio was one in the Ford block marked radio, which was good. New 2023 Thor Motor Coach Outlaw 38KB Motor Home Class A Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. Of course, at our expense. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. Standard and optional features listed on units may or may not reflect the actual in-stock unit. CD Player. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We strive to ensure all pricing and information contained in this website is accurate. The radio may well be powered by the house batteries. ******* ***** is also questioning why the **** dealership in ******* that identified the issue, had a solution, ************* and cost to repair that was given to **** at Thor, and that **** did not authorize this vehicle for repairs at the ******* **** dealer, fixing ********************** issue and he could now be planning and executing his second motor home trip. Thor is saying to just patch it. Luxury comes standard in the Delano Sprinter Class C diesel motorhomes by Thor Motor Coach. Class Cs with the beloved luxuries of Mercedes-Benz. 1. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We had one of our **************** Representatives reach out, the below follow up was provided. Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. They found mold under the floor covering. This is Thors final offer as it has been stated multiple times. All of this back and forth is not fair to us, the consumer. We have spent countless dollars and hours as well as travel time in dealing with this. The pivotal combination of large Class A amenities with more power than a typical Class B RV. As I have stated countless times. The pivotal combination of large Class A amenities with more power than a typical Class B RV. **'s labor charges of $7,500. Thor Motor Coach does not have control over the ************ centers. ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. Is there a video or "How To" instruction on removing window, fixing problem and replacing same? *All RV prices exclude tax, title, registration and fees, including documentary service fees. At this time Im satisfied that they Thor Motor Coach has reached out. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We cannot even drive this rv with fear it might shutoff again. 2019 Thor Motor Coach Quantum KW29 - Rvusa.com In addition, **** and ****** refused to allow me to speak to someone with higher authority or a supervisor. Thor Motor Coach. 2003 Thor Motor Coach Jazz - RVs & Campers - Facebook Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. With all the family-friendly and pet-friendly features, you'll love traveling in . Anyone know exactly where the fuse may . 2 lead acid batteries. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . Class Cs with the beloved luxuries of Mercedes-Benz. Thor Motor Coach - YouTube I am rejecting this response because:This is the same response I received earlier. After reviewing the Pre-Authorization, our stance on the roof concern remains the same. And not have heard from them. We reached out to Thor and la mesa and they say its our problem. The locations they give are invalid, 2022 Thor Freedom Elite 23HFVin #*****************, Purchase date 08/20/2022 **********************. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. This coach is over 6 years old. This is Thors final offer as it has been stated multiple times. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . All features, components, appliances, materials, instructions, and guidance depicted and/or described in the videos and documentation are as accurate as possible at the time of creation and initially published but may not be accurate as a result of your motorhome having been assembled on a date after the video or document was produced and initially published. Across from the sofa is a booth dinette. That's ok in your Bounder because Fleetwood coaches charge the chassis battery from shore power. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. The A.C.E. State: Arkansas. Cab-Over Bunk. A representative has been notified and will be with you shortly. Please contact dealership to verify unit information and availability. We have pictures we can send if you want. They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. Rates and amount financed are determined by credit history. Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! We purchased an expensive coach manufactured by Thor Motor *** with MANY issues and defects. He considered this an open case. Stock photos may not represent actual unit in stock. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. For a better experience, please enable JavaScript in your browser before proceeding. Not just one but every single seat in the coach. Watch on. BBB is here to help. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . We purchased a new 2019 *********************** **** Motor Coach in May 2019. This is a MSRP $190K Class A Motorhome. We can't thank all the employees of General RV enough for making this experience so unforgettable.
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