As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. My husband and I bought concert tickets as a Christmas present to each other. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. I was offered alternative tickets. In response, he received a refund in the form of a coupon worth 120% of the original price. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. We value your privacy. Be the first one to find this review helpful. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). Top 835 StubHub Reviews - ConsumerAffairs It was also worth 120% of the original order price. Day of the event, I downloaded the tickets only to find they were for the wrong event. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. The complaint was reportedly filed by a Wisconsin man named. Please be patient. No resolution and I got no tickets. Others were postponed. Lorenzo Gordon, Adobe Images It is important to note that the settlement is not final and the settlement process is ongoing. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. It is the world's largest ticket marketplace. Prices may be higher or lower than face value. The Court in charge of this case still has to decide whether to approve the Settlement. The case is based on an NHL game that was canceled because of a strike. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. settlement administrator or your attorney for any updates regarding Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. 1:12. I want my refund from them as well. It also points to a recent spike in e-ticket sales, which increased ticket prices. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. I listed tickets and never heard back that they sold. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. Then he retracted, saying that there doesn't seem to be any tickets left for the game. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. For more information about reviews on ConsumerAffairs.com please visit our This is the first time I have been using this website. The Hollywood Reporter is a part of Penske Media Corporation. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. Not by phone, email, nor chat. Re: adele show refund. | Unsubscribe at any time. AG Racine Announces Settlement With StubHub Over - Washington, D.C. Sign up for ClassAction.orgs newsletter here. I was denied my request for a refund. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Furthermore, is there a class action suit against Ticketmaster? I am still awaiting a refund for a Nets game postponed in December. StubHub to Refund Over 75k Customers for Events Canceled During the Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. 01-21-2022 10:07 AM. I purchased six tickets to Hamilton on 12/1/21. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. Did StubHub's changed ticket refund policy violate Mass. law? CEO Baker is just another crook collecting money he never earned. 12/29/2022. I chose CC. StubHub is an eBay company that began selling and reselling event tickets in 2000. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. And the beat goes on. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. They told me to sell them. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. I am disputing through PayPal. It promises a full money back refund in the case of a canceled event. However, it will likely face a significant amount of litigation. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . He was promptly told no because the game was not technically canceled, only postponed. They offered me 125% of price paid in credit or refund to my CC. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. https://topclassactions.com/wp-admin/admin-ajax.php. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. I have not received any information on recovery of my money yet. Get buying tips about Ticket Websites delivered to your inbox. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. StubHub Hit With $5 Million Class Action Lawsuit - Yahoo! StubHub Refund Class Action Lawsuit - Gibbs Law Group Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. ADD ME PLEASE! StubHub's Changing Refund Policy Under Fire - NBC Boston The company is accused of failing to resolve complaints from tens of thousands of customers. The users allege breach of contract and violations of various California consumer protection statutes. 1:00. STUBHUB - 63 Reviews - 199 Fremont St, San Francisco, CA - Yelp One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. All rights reserved. THEIR GUARANTEES ARE A LIE. They sent me tickets for a baseball game on the wrong day. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute The suit also calls for a return of customer trust. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? Please download the PDF to view it: Download PDF. No mention is made of the safety of the attendees. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. Call toll-free from the U.S. or Canada, or chat online with support. Bought tickets 2 months in advance for basketball game, never received them. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews status of any class action settlement claim. According to the complaint, such was the case until the coronavirus pandemic became the new reality. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . Who should shoulder those cancellation costs? Entertainment industries have seen every event canceled or postponed for a foreseeable future. She told me this escalation process would take 3-5 business days. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. Read the complaint here: StubHub Refund Class Action Complaint. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. StubHub has stated that they will provide no comment on pending litigation. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . StubHub settles with US Attorneys General over its COVID refunds policy StubHub to refund canceled events after pandemic complaints Paul Sawers / VentureBeat . Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology.
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