how to get a refund from direct ferries

*** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. No personal touch. Direct Ferries - Can I get a Refund? MoneySavingExpert Forum CT17 9TJ Although the responses were generally quick I had much correspondence from many different agents. Suggested companies are based on peoples browsing tendencies. Cancelling a Ticket Reservation or Purchase within 24 hours of Booking All rights reserved. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! Wait does that mean I can retrospectively change the terms to every contract I've entered into? I have already picked up my ferry tickets. DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. Follow the Ground Transport signs and directions in your app to get to the location. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. Londra, Inghilterra, Southampton SO19 6AJ England. This website uses cookies to help us process your bookings as well as customise and improve your experience. Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. Compare prices, times and shipping companies for your ferry using our price search. We had a march booking santander to Portsmouth with Direct Ferries cancelled, for quite a while they insisted they could only offer a voucher and despite me saying this was not acceptable they would not give. Direct Ferries charged us $90 AUD each for a Marlin Fast boat between Gili Trawangan to Nusa Lembongan. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. not great. It goes against our guidelines to offer incentives for reviews. Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. How to Get That is even worst handle from your company. They said it would take 48 hours to confirm. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. The booking process was smooth and simple to follow. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. If the system detects something that potentially contradicts our. We are both english and always lived in England Direct Ferries have no phone available to discuss. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), Covid-19 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), so you. I will never book with this company again and I advise others to steer clear. Unhelpful Customer Service not prepared to engage or help with simple requests. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. Direct Ferries Refund Direct Ferries Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. 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I got the cash but obviously just the value of our cancelled tickets. I tried to amend my booking several times. WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. Booking Cancellation Our team checks each review posted on the site disputed by our community as not meeting our. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Requiring chains keeps traffic moving during storms rather than closing a pass or roadway. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. About your Reservation | Customer Service | DFDS Dear Sue Sturgeon,Thank you for your feedback. WebYou cant reach them by phone which is a problem if you need acute help. Ferryhopper has its own terms of use, which you can read here. Hi all. My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct Googled other phone numbers - all disconnected. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. The ticket included passage for myself, my dog and a small car. We booked with Direct Ferries, tried to amend it a few weeks before travelling. Each ferry company has its own policy. However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. WebA horrible experience. No refund will be given. What if I don't know the plate number of my rental car? Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. how to get a refund from direct ferries Booking was quick and easy! Unfortunately, they couldn't make the changes to the booking, because this was done with Direct Ferries (DF). We use dedicated people and clever technology to safeguard our platform. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. Web(Updated for 2023) - SmartAsset How long you wait for your state tax refund depends on multiple factors. With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. Appalling customer service. Wondering what happens if your ferry travel plans change? Imagine the cost for the companies if they were liable for compensation like that airlines have to pay for delays. Can I cancel them and get a refund? Got the answering machine again. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. First time I used it I assumed that all the cabins were booked. They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. Ferry Direct Ferries WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. With some ferry companies we'll be able to Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. We advise you to check with your bank as some accounts or credit cards offer a travel insurance as well and you might be able to claim a refund on the insurance instead.Kind regards,Madalina / Direct Ferries. Thank you, No where obvious does it state what is included on the ferryleaving me thinking that I will be standing up on deck for the two hour crossingyou all may know the truth but as someone new to ferry crossing s a better website with more information easily accessed is what is required. For contact details visit our contact us page. This is why we offered you the closest alternative available we found with the ferry company you chose. manufactured with at least 1/8 of an inch tread. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. Not using e-file? Next day (day 4) I was given an hour in which to payfor an amendment, which I did. 10 pounds fee for updating the children's age from an infant to 4 and 6 years old. Direct Ferries Reviews What attractions are near Direct Ferries? Please don't hesitate to contact us, if you have any queries. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. You can amend your booking online if you have an account with us. Please use the contact form on our website to request a ticket change. Thank you! Ferry Up to 1 million prices are checked every day with more than a million crossings arranged each year. Below, you can find a short overview of the ticket cancellation policies that apply in Greece. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. Directferries.co.uk So now I just lost my money, because of their incompetence. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Our credit card was charged but we never received any confirmation or ticket information. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. No refund will be given. Find information about Direct Ferries at directferries.co.uk Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. But, although they sent a confirmation, they make it clear that it's not a ticket. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. Download the Direct Ferries app or manage your booking online through My Account. Kind regards, Maya from Direct Ferries. Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. I was referring to the company changing their cancellation terms retrospectively. Kind regards, Maya from Direct Ferries. We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. 12v Cummins HydroboostI have a 1997 dodge ram cummins with I have travelled many times ever since my first positive booking experience. WebWill I get a refund if I cancel my booking? Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. ferry Please don't hesitate to contact us, if you have any queries. Have not noticed the website asking me for ages upn the original booking. Hi Team, Hope you are well! The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. If I enter a wrong license plate number, is correction required? Amendments can only be made prior to the sailing date which in this case was never requested. Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom.

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